In our ongoing effort to improve public service, the Office of the Vice Mayor (OVM) and the Office of the Sangguniang Panlungsod (OSP) of Himamaylan City held a training session on January 31, 2025, focused on enhancing customer service. This initiative highlights our commitment to providing compassionate, efficient, and people-centered service to our community.

Leadership and Vision
This training was made possible through the leadership of Vice Mayor Justin S. Gatuslao, who strongly believes that excellent customer service is essential in government work. He understands that public servants are the link between the government and the people, which is why he actively supports programs that help staff develop skills in empathy, efficiency, and professionalism. His dedication to quality service reflects his vision of a government that truly prioritizes the needs and satisfaction of its constituents.

Expert Facilitation
The session was led by Mr. Paul Joseph A. Mijares, an expert in Customer Experience with 11 years of experience and a certified Yellow Belt in Lean Six Sigma. His knowledge and practical strategies provided valuable insights to help government employees improve how they interact with the public.

Key Training Topics
The training covered essential aspects of customer service, including:

Customer Service Skills – Participants learned effective communication, active listening, and problem-solving techniques to make interactions with the public more meaningful and productive.
Understanding Public Expectations – The session emphasized the importance of professionalism, integrity, and responsiveness in public service. It reminded participants that their role is to serve with empathy and a deep sense of responsibility.
Handling Difficult Situations – The training provided strategies for managing challenging interactions with patience and diplomacy. Participants learned how to de-escalate conflicts, address concerns, and maintain a respectful approach in stressful situations.
Ensuring Customer Satisfaction – More than just completing transactions, the training highlighted the importance of building trust and making sure every person feels heard and valued. Participants learned how to anticipate needs, offer proactive solutions, and leave a positive impression.

Commitment to Better Service
This training is a reflection of the OVM and OSP’s dedication to continuously improving government services. As public servants, it is important to remember that every person we assist has unique concerns and expectations. By strengthening our skills and knowledge, we reinforce our mission to serve the people of Himamaylan with kindness, efficiency, and commitment.

With ongoing learning and development, the OVM and OSP remain focused on providing excellent service, ensuring that every interaction is positive and that every constituent feels respected and valued. This training is just one of many steps toward a government that truly serves the people with heart and dedication.